FAQs
Everything you need to know about ordering, shipping, returns, and caring for your pieces. If you cannot find your answer here, reach out any time at orders@hausoftajanai.com and we will get back to you.
Ordering
How do I place an order?
Browse the shop, pick your size and color, and add the item to your cart. When you are ready, head to checkout, enter your shipping and payment details, and confirm. You will get a confirmation email right after your order goes through, so keep an eye on your inbox.
I did not get a confirmation email. What should I do?
First, check your spam or promotions folder, since order emails sometimes land there. If it is still missing after a few minutes, email us at orders@hausoftajanai.com with the name and email you used, and we will track down your order.
Can I change or cancel my order after placing it?
We move fast to get orders out, so let us know as soon as possible. If your order has not shipped yet, email orders@hausoftajanai.com and we will do our best to update or cancel it. Once an order is on its way, we are not able to change it, but you can start a return once it arrives.
Shipping
How long will my order take to arrive?
Orders are processed within [X business days]. After that, shipping usually takes [X to X business days] depending on your location. You will get a tracking number by email once your order ships so you can follow it to your door.
How much does shipping cost?
Shipping is calculated at checkout based on your order and location. [Note any free shipping threshold here, for example: Orders over $X ship free.]
How do I track my order?
Once your order ships, we email you a tracking link. Click it any time to see where your package is. If your tracking has not updated in a few days, reach out and we will look into it.
My package says delivered but I do not have it. What now?
Check around your door, with neighbors, and with anyone else at your address first, since carriers sometimes mark packages early. If it still has not turned up after [24 to 48 hours], email orders@hausoftajanai.com and we will help you sort it out with the carrier.
Returns and Exchanges
What is your return policy?
We want you to love what you wear. You can return eligible items within [X days] of delivery for [a refund / store credit]. Items need to be unworn, unwashed, and in their original condition with tags attached. [Note any final-sale categories here, such as sale items or accessories.]
Do you offer exchanges?
Yes, we offer exchanges for a different size or color, subject to availability. To swap an item, place a new order and return the original. Reach out and we will help you get the right fit.
When will I get my refund?
Once we receive and check your return, we process refunds within [X business days]. The refund goes back to your original payment method, and it can take a few extra days for your bank to post it.
Sizing and Fit
How do I know what size to order?
Each product page lists sizing details for that item. Since fit can vary between styles, we suggest checking the measurements against a piece you already own and love. If you are between sizes or unsure, email us and we will give you our honest take.
What if my item does not fit?
No stress. If your piece does not fit the way you hoped, you can start a return or exchange within our return window. See the returns section above for how to begin.